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Dentulu Terms & Conditions of Use
These terms and conditions of use (“Terms of Use”) govern your use of our online and application interfaces and properties (e.g., websites and mobile applications) owned and controlled by Dentulu, Inc. (“Dentulu”), including the www.Dentulu.com website (the “Site”) and the services available to users through the Site (“Services”). Your compliance with these Terms of Use and Private policy is a condition to your use of the Site and Mobile Application. If you do not agree to be bound by the Terms of Use, promptly exit this Site and delete or uninstall this application.
These Terms and Conditions ("Terms and Conditions") form a legal agreement between Dentulu Inc. and you, the individual ("you" and "your") concerning your access to and use of the various services offered through the Websites and the Platforms (as defined below). The Terms and Conditions govern your use of our online and application interfaces and properties owned and controlled by Dentulu Inc and the services available to users through the site (“Services”). Use of any of the Websites or Platforms constitutes your acceptance of these Terms and Conditions and the Web and Mobile Privacy Policy.
Dentulu, Inc. on its own behalf and on behalf of its affiliates and/or wholly owned subsidiaries makes certain telehealth related information available to you and/or facilitates your access to telemedicine and expert dental services (“Services"). Dentulu owns and operates (i) various publicly available websites, including without limitation, www.Dentulu.com (collectively, "Websites") and (ii) various web-based and mobile applications that require you to create an account in order to use a Dentulu Service (collectively, "Platforms").
By using the Websites and/or the Platforms, you expressly agree to these Terms and Conditions. If you do not agree to these Terms and Conditions, you should immediately cease all use of and access to all of the Websites and Platforms. Please print a copy of these Terms and Conditions for your records.
Dentulu may in its sole discretion, without prior notice to you, revise these Terms and Conditions at any time. Should these Terms and Conditions change materially, Dentulu will update the Effective Date noted above and post a notice regarding the updated Terms and Conditions on the Websites. The amended Terms and Conditions will also appear when the Platforms are accessed by you and you will need to acknowledge your agreement to the amended Terms and Conditions prior to being able to continue to use the Platforms. If you do not agree to the terms of the amended Terms and Conditions, your sole and exclusive remedy is to discontinue your use of the Websites and Platforms and you will be deemed to have terminated these Terms and Conditions. Amended Terms and Conditions will be effective as of the Effective Date unless otherwise stated. By accessing or using the Websites and the Platforms after such changes are posted you agree and consent to all such changes.
You may access and use the Platforms via remote access connectivity. Dentulu grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to use the Platforms in accordance with these Terms and Conditions. In order to use the Platforms, you will be asked to register an account and create login information, including without limitation, username and passwords. You must safeguard your login information that you use to access the Platforms and you must not disclose this information to anyone. You must immediately notify Dentulu of any unauthorized use of your user account or of any other breach of security that you become aware of involving and relating to the Platforms by email to support@Dentulu.com.
Dentulu is not an insurance provider nor are we a prescription fulfillment warehouse. Dentulu’s role is limited to making certain telehealth related information available to you and/or facilitate your access to telemedicine and/or expert medical/dental services through a directory and/or through referrals to local dental professionals. Dentulu is independent from healthcare providers who will be providing such telemedicine and/or professional services to you through the Platform and is not responsible for such healthcare providers' acts, omissions or for any content of the communications made by them. Dentulu does not engage in the practice of medicine or provide any other health services.
All of the providers are independent of Dentulu and use the Service as a way to communicate with you. Any information or advice received from a provider comes from them alone, and not from Dentulu. Your interactions with the providers via the Service are not intended to take the place of your relationship with your regular dentists. Neither Dentulu, nor any of its subsidiaries or affiliates or any third party who may promote the Service or provide a link to the Service, shall be liable for any professional advice obtained from a dental care provider via the Service or for any other information obtained on the website. Dentulu does not endorse any specific tests, dentists, medications, products or procedures that are recommended by providers that may use Dentulu to communicate with you. You acknowledge that your reliance on any dentists or information provided by the providers via the Service is solely at your own risk and you assume full responsibility for all risk associated herewith.
Dentulu does not make any representations or warranties about the training or skill of any dentists or dental clinicians who provide services via the Service. You will be provided with a list of available providers located in the U. S. based solely on the information you, your employer or your plan sponsor provides to Dentulu. You are ultimately responsible for choosing your particular healthcare provider.
IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, YOU SHOULD DIAL “911” IMMEDIATELY.
Please note, Dentulu is an administrative and technology company providing technology services that connect clinicians to their end-users. Dentulu works with a wide array of dental and medical professionals as well as independent contractors who provide professional services by using the Dentulu software and application for their services. Dentulu DOES NOT DIRECTLY provide any Dental care services, nor does it officially endorse or take any responsibility for any dentist, dental Hygienist or affiliate beyond its verification of active licensure, proof of insurance and proximity to end-user after their initial registration.
DO NOT USE DENTULU SERVICES OR THE DENTULU APPLICATION TO SEEK DENTAL SERVICES FOR SOMEONE WHO IS UNCONSCIOUS, NOT BREATHING OR GASPING FOR AIR, EXPERIENCING AN ALLERGIC REACTION, HAVING CHEST PAIN, UNCONTROLLABLY BLEEDING, OR ANY OTHER SYMPTOMS THAT REQUIRE IMMEDIATE OR EMERGENCY ATTENTION. CALL 911 OR GO TO THE NEAREST EMERGENCY ROOM (ER) IMMEDIATELY IF YOU HAVE AN EMERGENCY THAT MAY POTENTIALLY BE LIFE-THREATENING OR CANNOT WAIT AT LEAST 48 HOURS.
Dentulu & Dental Care Professionals
Dentulu performs thorough licensure check and verifies malpractice insurance for all Dental professionals that provide services on Dentulu’s Platform. All dental professionals are licensed and in current good standing with the applicable state licensing agency. None of the dental professionals are employees of Dentulu. Employees of Dentulu never provide Dental care services or advice and do not take part in your diagnosis and/or treatment. Some, but not all, contracted dental clinicians or affiliates will have background checks performed but this is not guaranteed and will be performed on a case by case basis.
Dentulu does not recommend or endorse any specific tests, dental care or services, medications, products or procedures. You acknowledge that your reliance on any dental care professionals that you select for services on the platform or information provided by such dental care professionals to you is solely at your own risk and you assume full responsibility for all risk associated therewith, as allowable by the extent of the law.
You understand and agree that Dentulu is not liable for any actions or inactions of any contracted dental professionals, including without limitation to diagnosis, misdiagnosis, lack of diagnosis, dental or medical treatment and procedures performed. Dentulu is not liable for any professional advice from a dental professional that is provided to you in-person, via telephone, video call or through any other means of communication, even if the communication is facilitated by Dentulu.
Consult with your current licensed dental professional or dentist as necessary and before seeking any new treatment or before you alter, suspend or initiate any change in your dental treatment, medication routine or dental care related procedure or activity. Do not disregard dental advice issued to you by your regular licensed dental professional or dentist.
You will be required to review and accept separate agreements/consents with your treating dental professional (collectively, the “Professional Agreements”). Professional Agreements may include, but are not limited to, information regarding the dental services, payment requirements, assignment of benefits, indemnification, and information security, including the handling of your Protected Dental Information. Any dental professional that contracts with Dentulu and licenses the Application, and all of their dental professionals, are entirely independent of Dentulu. Dentulu is not responsible for any issues you may have with respect to your dental providers professionalism, timeliness, dental treatment, diagnosis or advice, the information provided, or any other actions or omissions arising from, or incident to, any services provided by dentists or other dental providers.
By registering on the Platforms, you represent and warrant the following: (i) you are at least eighteen (18) years of age, (ii) you have the legal ability and authority to enter into these Terms and Conditions with Dentulu, (iii) the information you have provided to Dentulu in your registration is accurate and complete, (iv) you will comply with any and all laws applicable to your use of the Websites and Platforms, (v) you will not interfere with a third party's use and enjoyment of the Websites and Platforms, (vi) you will not interfere with or disrupt Dentulu's or its vendors' security measures, (vii) if any information you provide to Dentulu becomes inaccurate, incomplete or otherwise false or misleading, you will immediately notify Dentulu, (viii) you acknowledge that access to the healthcare services provided through the Platforms are not "insured services" under any provincial health plans, (ix) you acknowledge that any fees paid by you or by any other persons on your behalf are not provided in exchange for any undertaking by Dentulu or its representatives that such healthcare services will be made available to you, and (x) you are accessing the Websites and Platforms for yourself or a child under the age of eighteen for whom you are the legal guardian.
If you violate these Terms and Conditions, your ability to use the Websites and/or Platforms will be terminated. Dentulu may, in its sole discretion, terminate your access to the Websites and/or Platforms, or any portion thereof, for any reason whatsoever without prior notice. These actions are in addition to any other right or remedy Dentulu may have available at law. Further, Dentulu shall not be liable to you or any third party for any such termination or discontinuance. You may terminate these Terms and Conditions by ceasing to access and use the Websites and Platforms. Upon any termination of these Terms and Conditions you must immediately cease use of the Websites and Platforms. To the extent permitted by applicable law, the disclaimers, limitations on liability, termination and your warranties and indemnities shall survive any termination of these Terms and Conditions.
We reserve the right to terminate your account if you misuse the Application, our Services or our website, or if you violate this Agreement including, without limitation, the following rules of conduct:
In using the Websites and Platforms, you agree not to:
Send or otherwise transmit to or through the Websites and Platforms
any unlawful, infringing, harmful, harassing, defamatory, threatening, hateful or otherwise objectionable material of any kind, any material that can cause harm or delay to the Websites and Platforms or computers of any kind, and any unsolicited advertising, solicitation or promotional materials;
Misrepresent your identity or affiliation in any way;
Restrict or inhibit any person from using the Websites and
Platforms, disclose personal information obtained from the Websites and Platforms or collect information about users of the Websites and Platforms;
Reverse engineer, disassemble or decompile any section or technology
on the Websites and Platforms, or attempt to do any of the foregoing;
Gain unauthorized access to the Websites and Platforms, to other
users' accounts, names, personally identifiable information or other information, or to other computers or websites connected or linked to the Websites and Platforms;
Launch or use any automated system, including without limitation,
"robots," "spiders," or "offline readers," that access the Websites and Platforms in a manner that sends more request messages to our servers in a given period of time than a human can reasonably produce in the same period by using a conventional web browser;
Send or otherwise transmit to or through the Websites and Platforms
chain letters, unsolicited messages, so-called "spamming" or "phishing" messages, or messages marketing or advertising goods and services;
Post, transmit or otherwise make available any virus, worm, spyware or any other computer code, file or program that may or is intended to damage or hijack the operation of any hardware, software or telecommunications equipment;
Violate any applicable laws or regulations in any way;
Alter or modify any part of the content or services offered on or through the Websites and Platforms;
Allow any other person to use the Platforms with your registration or login information;
Upload, post, or transmit to any Dental Practice or Dental Care Professionals by any means, or otherwise make available any content or materials that are unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable;
Impersonate any person or entity, including another user of our Services, a Dental Care Professional, or an employee of Dentulu, or falsely state or otherwise misrepresent your affiliation with a person or entity;
Forge headers or otherwise manipulate identifiers in order to disguise the origin of any information transmitted;
Upload, post, email, or otherwise transmit through the Application by any means, content, materials, or comments that could be characterized as “dental advice;”
Attempt to interfere with or disrupt our servers or networks;
Intentionally or unintentionally violate any applicable local, state, national or international law or any regulations having the force of law;
Stalk or otherwise harass another user of our Services or any of our employees, or any independent Dental Practice or Dental Care Professionals;
Solicit, collect or post personal data or attempt to solicit, collect or post personal data about other users, including usernames or passwords; or access or attempt to access another user’s account without his or her consent or, in the case of a patient with a legal guardian, including minors, that of the legal guardian or other legally responsible entity;
Breach or otherwise circumvent Dentulu's security or authentication measures; and
Assist or permit any persons in engaging in any of the activities described above.
Dentulu is the sole and exclusive owner of the Websites and Platforms, including any and all copyright, patent, trademark, trade secret and other ownership and intellectual property rights, in and to the Websites and Platforms and any related materials and documentation. No title or ownership of the Websites and Platforms or any portion thereof is transferred to you hereunder. Dentulu reserves all rights not expressly granted hereunder. You agree not to change or delete any copyright or proprietary notice related to materials downloaded from the Websites and/or Platforms.
You may provide input, comments or suggestions regarding the Websites and Platforms or Dentulu Services ("Feedback"). You acknowledge and agree that Dentulu may use any Feedback without any obligation to you and you hereby grant Dentulu a worldwide, perpetual, irrevocable, royalty-free, transferable license to reproduce, display, perform, distribute, publish, modify, edit or otherwise use such Feedback as Dentulu may deem appropriate, without restriction, for any and all commercial and/or non-commercial purposes, in its sole discretion.
We disclaim any responsibility or liability for copyrighted materials posted on our site or included on our application. If you believe that your work has been copied in a manner that constitutes copyright infringement, please follow the procedures set forth below.
Dentulu respects the intellectual property rights of others and expects its users to do the same. In accordance with the Digital Millennium Copyright Act (“DMCA”), we will respond promptly to notices of alleged infringement that are reported to Dentulu’s Designated Copyright Agent, identified below.
Notices of Alleged Infringement for Content Made Available on the Site
If you believe that your work has been copied and posted on our website in a way that constitutes copyright infringement, you should provide our Copyright Agent with a written notice that sets forth the infringement details. To be effective, the notice must contain the following information:
Identify and include a description of the copyrighted work that you believe has been infringed;
Identify and include description of the material that you claim is infringing the copyrighted work identified in #1, and a detailed description of where it is located on our Application; your address, telephone number, and email address; access to which is to be disabled, including at a minimum, if applicable, the URL of the link shown on the Site where such material may be found.
a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law
Include both of the following statements in the body of the Notice:
“I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use).”
“I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed.”
A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf; and an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest.
The Websites and Platforms may contain links to third-party websites. Linked sites are not under the control of Dentulu, and Dentulu is not responsible for the content of any linked site. Links are provided as a convenience only, and a link does not imply that Dentulu endorses, sponsors, or is affiliated with the linked site. Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such sites; these Terms do not apply to other websites. Dentulu disclaims any and all liability for any information, including but without limitation, any medical and health treatment information set forth on linked sites.
Reference to any product, recording, event, process, publication, service, or offering of any third party by name, trade name, trademark, service mark, company name or otherwise does not constitute or imply the endorsement or recommendation of such by Dentulu. Any views expressed by third parties on the Websites and Platforms are solely the views of such third party and Dentulu assumes no responsibility for the accuracy or veracity of any statement made by such third party.
You agree to defend, indemnify and hold Dentulu, its officers, directors, employees, shareholders, affiliates, third-party contractors, agents, licensors and suppliers (each a Dentulu Party and collectively Dentulu Parties), harmless from and against any claims, actions or demands, losses, liabilities, damages, costs, expenses and settlements (including without limitation reasonable attorney and accounting fees), resulting from or alleged to result from, directly or indirectly, your (a) violation of these Terms and Conditions; (b) access to or use of the Platform and Websites; and (c) provision of other disclosure to Dentulu of any other information or data and the use of same by Dentulu or other Dentulu Party as contemplated hereunder.
IN NO EVENT SHALL Dentulu BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER RESULTING FROM ANY LOSS OF USE, LOSS OF PROFITS, LITIGATION, OR ANY OTHER PECUNIARY LOSS, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE WEBSITES OR PLATFORMS OR THE PROVISION OF OR FAILURE TO MAKE AVAILABLE ANY SUCH PRODUCTS, GOODS, OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Dentulu shall not be liable for any failure to perform its obligations hereunder where the failure results from any cause beyond Dentulu's reasonable control, including, without limitation, mechanical, electronic, or communications failure or degradation.
The terms of these Terms and Conditions that limit liability reflect an informed voluntary allocation of risk; such allocation represents a material part of these Terms and Conditions. You agree that the limitations of liabilities set out in these Terms and Conditions are fair and reasonable in the circumstances.
The Websites and Platforms are provided on an "as is" and "as available" basis and without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, Dentulu disclaims all representations, warranties, and conditions, express or implied, including, but not limited to, implied condition or warranties of merchantability and fitness for a particular purpose. Dentulu does not warrant that the Websites and Platforms will be uninterrupted or error-free, that defects will be corrected or that the Websites and Platforms or the server that makes it available are free of viruses or other harmful components.
Dentulu makes no guarantees, and disclaims any implied warranty or representation about its accuracy, relevance, timeliness, completeness, or appropriateness of any content posted on the Website and Platforms for a particular purpose. Dentulu assumes no liability arising from or relating to the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Websites and/or Platforms.
Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.
DENTULU DOES NOT WARRANT THAT ACCESS TO OR USE OF THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE SITE WILL BE CORRECTED. THIS SITE, INCLUDING ANY CONTENT OR INFORMATION CONTAINED WITHIN IT OR ANY SITE-RELATED SERVICE, IS PROVIDED “AS IS,” WITH ALL FAULTS, WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY OF INFORMATION, QUIET ENJOYMENT, AND TITLE/NON-INFRINGEMENT. MDLIVE DOES NOT WARRANT THE ACCURACY, COMPLETENESS OR TIMELINESS OF THE INFORMATION OBTAINED THROUGH THE SITE.
YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THIS SITE, SITE-RELATED SERVICES, AND LINKED WEBSITES. DENTULU DOES NOT WARRANT THAT FILES AVAILABLE FOR DOWNLOAD WILL BE FREE OF VIRUSES, WORMS, TROJAN HORSES OR OTHER DESTRUCTIVE PROGRAMMING. YOU ARE RESPONSIBLE FOR IMPLEMENTING PROCEDURES SUFFICIENT TO SATISFY YOUR NEEDS FOR DATA BACK UP AND SECURITY.
ALL USERS WHO USE THE APPLICATION, THE SERVICES AND OUR WEBSITE DO SO AT USER’S OWN RISK. YOU FURTHER ACKNOWLEDGE THAT ANY HOUSE CALL THAT YOU SCHEDULE VIA THE APPLICATION IS AT YOUR OWN RISK. WE EXPRESSLY DISCLAIM ALL REPRESENTATIONS AND WARRANTIES ABOUT THE ACCURACY, COMPLETENESS, TIMELINESS OR EFFICACY OF THE CONTENT OF THE APPLICATION, AND ASSUME NO LIABILITY OR RESPONSIBILITY TO YOU OR ANY MINOR FOR WHOM YOU ARE RESPONSIBLE FOR ANY ERRORS, MISTAKES, OR INACCURACIES IN SUCH CONTENT OR IN THE SERVICES PROVIDED BY US, INCLUDING THE SERVICES, INFORMATION AND ADVICE PROVIDED BY A DENTAL PRACTICE OR DENTAL CARE PROFESSIONAL OR THROUGH OUR APPLICATION OR WEBSITE. YOU AGREE THAT YOUR ACCESS TO, AND USE OF, THE APPLICATION, OUR WEBSITE, ANY DENTAL PRACTICE AND DENTAL CARE PROFESSIONALS AND THE CONTENT AND SERVICES AVAILABLE THROUGH THE FOREGOING IS ON AN “AS-IS”, “AS AVAILABLE” BASIS AND WE SPECIFICALLY DISCLAIM ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY REPRESENTATIONS OR WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE PRODUCTS, OFFERINGS, CONTENT, AND MATERIALS AVAILABLE THROUGH THE APPLICATION OR OUR WEBSITE, INCLUDING WITHOUT LIMITATION THE AVAILABILITY, USE, OR RESULTS OF SERVICES PROVIDED BY ANY DENTAL PRACTICE AND DENTAL CARE PROFESSIONALS. IF ANY APPLICABLE AUTHORITY HOLDS ANY PORTION OF THIS SECTION TO BE UNENFORCEABLE, THEN OUR LIABILITY AND RESPONSIBILITY WILL BE LIMITED TO THE EXTENT PERMITTED BY APPLICABLE LAW.
ADDITIONAL AND IMPORTANT DENTAL NOTICES AND DISCLAIMERS
IF YOU REQUEST TO BE CONNECTED WITH A DENTAL PRACTICE, AN ELECTRONIC SERVICE REQUEST NOTIFICATION WILL BE SENT TO A DENTAL PRACTICE. IF A DENTAL PRACTICE HAS AN AVAILABLE DENTAL CLINICIAN, AN IN-PERSON MEETING BETWEEN YOU AND A LICENSED DENTAL CLINICIAN, AT A LOCATION OF YOUR CHOOSING MAY OCCUR. WITH RESPECT TO THE REQUESTING, SCHEDULING AND FACILITATION OF OFFICE APPOINTMENTS AND HOUSE CALLS, THE APPLICATION IS EXCLUSIVELY FOR ACCOUNT MANAGEMENT AND TO PROVIDE YOU WITH THE ABILITY TO TRANSMIT YOUR REQUEST AND YOUR INFORMATION TO A DENTAL PRACTICE THAT PROVIDES SERVICE IN YOUR AREA. NO DENTAL CARE OR ADVICE SHALL BE PROVIDED DIRECTLY TO YOU FROM DENTULU.
THE CONTENT OF THE SITE AND THE SERVICES, INCLUDING WITHOUT LIMITATION, TEXT, COPY, AUDIO, VIDEO, PHOTOGRAPHS, ILLUSTRATIONS, GRAPHICS AND OTHER VISUALS, IS FOR INFORMATIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE PROFESSIONAL MEDICAL OR DENTAL ADVICE, DIAGNOSIS, TREATMENT OR RECOMMENDATIONS OF ANY KIND. YOU SHOULD ALWAYS SEEK THE ADVICE OF YOUR QUALIFIED HEATH CARE OR DENTAL PROFESSIONALS AND DENTAL CLINICIAN WITH ANY QUESTIONS OR CONCERNS YOU MAY HAVE REGARDING YOUR INDIVIDUAL NEEDS AND ANY DENTAL CONDITIONS. ALL INFORMATION PROVIDED BY DENTULU OR IN CONNECTION WITH ANY COMMUNICATIONS SUPPORTED BY DENTULU, INCLUDING BUT NOT LIMITED TO COMMUNICATIONS WITH DENTAL EXPERTS IS INTENDED TO BE FOR GENERAL INFORMATIONAL PURPOSES ONLY, AND IS IN NO WAY INTENDED TO CREATE A DENTIST – PATIENT RELATIONSHIP AS DEFINED BY STATE AND FEDERAL LAW. THE SITE AND SERVICES ARE NOT A SUBSTITUTE FOR PROFESSIONAL DENTAL DIAGNOSIS OR TREATMENT. RELIANCE ON ANY INFORMATION APPEARING ON THE SITE, WHETHER PROVIDED BY DENTULU, ITS CONTENT PROVIDERS, DENTAL EXPERTS, CLIENTS, VISITORS TO THE SITE OR OTHERS, IS SOLELY AT YOUR OWN RISK. WHILE DENTULU FACILITATES YOUR SELECTION OF, COMMUNICATIONS WITH AND OTHER INTERACTIONS WITH DENTAL PROFESSIONALS, DENTULU DOES NOT PROVIDE MEDICAL SERVICES AND THE DOCTOR-PATIENT RELATIONSHIP IS BETWEEN YOU AND THE DENTAL CARE PROVIDER YOU SELECT. ALL DENTALCARE PROVIDERS IDENTIFIED OR ACCESSIBLE ON THE SITE ARE INDEPENDENT PROVIDERS AND ARE NOT EMPLOYED BY OR AFFILIATED WITH DENTULU.
BY USING THE APPLICATION OR OUR SERVICES YOU EXPRESSLY AGREE AND ACKNOWLEDGE THAT DENTULU IS NOT A DENTAL HYGIENIST, DENTIST, DENTAL OFFICE, DENTAL ORGANIZATION OR HOSPITAL. YOU FURTHER UNDERSTAND AND AGREE THAT DENTULU IS NOT STAFFED BY DENTALLY TRAINED PERSONNEL, AND IS NOT RESPONSIBLE FOR VETTING, RECOMMENDING OR REFERRING ANY PARTICULAR DENTIST, DENTAL CARE HYGIENIST, DENTAL CARE PROFESSIONAL, OR DENTAL SERVICES BUT MAY CHOOSE TO DO SO, WITHOUT ACCEPTING ANY LIABILITY OR RESPONSIBILITY, TO HELP CONNECT END USERS TO DENTAL CLINICIANS.
PLEASE NOTE THAT DENTULU’S EMPLOYEES CANNOT PROVIDE YOU WITH DENTAL ADVICE AND NOTHING THAT YOU MAY READ IN OR THROUGH THE USE OF THIS APPLICATION OR OUR SERVICES SHOULD BE CONSTRUED AS DENTAL ADVICE. ALTHOUGH ALL DENTULU OFFICERS AND THEIR INDEPENDENT CONTRACTORS AND EMPLOYEES MAKE AN EFFORT TO PROVIDE QUALITY INFORMATION TO YOU, DENTULU EXPRESSLY DISCLAIMS ANY IMPLIED GUARANTEE OR WARRANTY REGARDING THE ACCURACY, COMPLETENESS, TIMELINESS, OR RELEVANCE OF ANY INFORMATION PROVIDED THROUGH THE APPLICATION, OR THE SERVICES OF DENTAL CARE PROFESSIONALS SENT TO YOU OR ANY MEMBER OF YOUR FAMILY THROUGH THE APPLICATION.
The Websites and Platforms are not intended for children under the age of 18. If you are under 18 years of age, please do not use or access the Websites or Platforms at any time or in any manner. By using the Websites or Platforms, you affirm that you are over the age of 18. Dentulu does not seek through the Websites or Platforms to gather personal information from or about persons under the age of 18 without the consent of a parent or guardian.
Billing for Services
Dentulu is NOT responsible for billing patients and patients Dental plans for the services rendered by any dental professional, user, or service providers on or off of Dentulu’s platform. Neither Dentulu nor any of its affiliates make any guarantee that any services will be covered by your Dental insurance. Ultimately, it is your responsibility to determine how your Dental insurance benefits apply to any services provided by Dentulu. Dentulu, nor any of its clinicians, accept any dental insurance or discount plan of any type. Dentulu is completely out of network with all insurances and is a Fee for Service plan that requires payment for any and all services in advance of any performed services. Dentulu may, at its discretion, provide you with a statement/claim to provide to your dental insurance for possible reimbursement. Dentulu DOES NOT in any way, shape, or form guarantee or warrant that any services provided by Dentulu or its clinicians are a covered benefit by your insurance or that it will be reimbursed in part or in full by any third party.
These Terms and Conditions are governed by the laws of Delaware. The parties irrevocably submit to the exclusive jurisdiction of the courts of the State of Delaware in respect of all matters and disputes arising hereunder, and waive any defense of lack of personal jurisdiction in that jurisdiction. These Terms and Conditions are not governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.
In these Terms and Conditions, "personal information" means any information about an identifiable individual, such as your name, email address, mailing address, gender, date of birth, any personal or protected health information, or, any data about you that you elect to provide electronically through the Websites and Platforms and any other information that identifies who you are. Personal Information will be used by Dentulu solely in accordance with these Terms and Conditions, and Dentulu's Web and Mobile Privacy Policy (or as otherwise agreed upon between you and Dentulu in writing).
You agree that Dentulu has the right to monitor and review your use of the Websites and Platforms from time to time, and to use "cookies", "log files" and your "browsing data" in accordance with the Cookie Policy.
In order to obtain certain services on Dentulu’s platform, you may be required to provide Dentulu with certain personal information and register for an account. Additionally, you may also choose to provide Dentulu with access to your other dental data or dental records. For example, you may choose to provide Dentulu with access to your electronic dental data or electronic dental records that are created or saved by third-parties including current or previous dentists.
Please know that Dentulu respects your privacy. A complete statement of our current privacy policy can be found here (“Privacy Policy”) https://Dentulu.com/privacy. Our Privacy Policy is expressly incorporated into this Agreement by this reference.
It is imperative that you provide accurate and truthful information during the registration process. By submitting the registration information requested you represent and warrant to us that all of the personal information you provide to Dentulu, both during the registration process or anytime thereafter, is true and correct to the best of your knowledge. We reserve the right to refuse your registration or to cancel your use of the Application and/or the Services if we determine that you have not provided complete and accurate information regarding your identity and/or have otherwise not provided accurate information. We also reserve the right to refuse your registration or cancel your membership, use, access or registration for any reason, at any time, and without explanation.
You also agree that you will not choose or use a username that: (i) belongs to another person or is used with the intent of impersonating another person; or (ii) is subject to any rights of a person other than you without appropriate authorization. You may never use another person’s sign-in details to access the Application and/or Services.
Due to the nature of protected medical and health data and various local and national laws and regulations set on patient data, your data and protected medical information may be stored for a period of 5 years BUT is not obligated to do so and may delete or erase all of your information should your services is Dentulu are cancelled. If you specifically do not want Dentulu to store or keep your health records upon your cancellation a certified written letter must be sent to Dentulu with such request.
No delay or omission by Dentulu to exercise any right or power it has under these Terms and Conditions or to object to the failure of any covenant of you to be performed in a timely and complete manner, shall impair any such right or power or be construed as a waiver of any succeeding breach or any other covenant. Any waivers by Dentulu must be in writing and signed by an authorized representative of Dentulu.
These Terms and Conditions constitute the entire agreement between you and Dentulu as it relates to the access to, and use of, the Platform and Websites and the subject matter of these Terms and Conditions and supersede all prior or contemporaneous agreements, negotiations, representations and proposals, written or oral between Dentulu and you.
This electronic document, and all other electronic documents referred to or incorporated herein, will be: (a) deemed for all purposes to be a "writing" or "in writing", and to comply with all statutory, contractual, and other legal requirements for a writing; and (b) legally enforceable as a signed agreement. A printed version of these Terms and Conditions and any notice given in electronic form shall be admissible in judicial proceedings or administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Dispute Resolution.
Dentulu will try to work in good faith to resolve any issue you have with Dentulu’s Platform or Application, including services ordered or purchased through the Site, if you bring that issue to the attention of our customer service department. However, we realize that there may be rare cases where we may not be able to resolve an issue to a customer’s satisfaction. In the event we cannot resolve a dispute between us, you agree that all matters related to any use or access of the Site, the Services or any other Dentulu site will be governed by the laws of the State of Delaware, without regard to its conflicts of laws rules. You hereby waive any objections to such jurisdiction or venue. Any claims or controversies arising out of this Agreement, and/or the related use and access of the Site, the Services or any other Dentulu site, shall be exclusively in the state courts of the Judicial Circuit in Delaware.
Geo-Location Functionality
The Services include and make use of certain functionality and services provided by third-parties that allow Dentulu to include maps, geocoding, places and other content from Google, Inc. (“Google”) as part of the Services (the “Geo-Location Services”). Your use of the Geo-Location Services is subject to Google’s then current Terms of Use for Google Maps/Google Earth (http://www.google.com/intl/en_us/help/terms_maps.html) and by using the Geo-Location Services, you are agreeing to be bound by Google’s Terms of Use. You may choose to limit or disable any geo-tracking aspect of this application by removing access to your location settings on your mobile device.
Charges; Credit Card Billing; Additional Purchases
There is currently no charge to download the Application or to register for an account. However, in the future there may be charges for certain Services. Currently, all non-third party billing (if applicable) will be handled by Apple® or Google® (depending upon which service you use and which version of the application you download). In the future we may ask for payment information from you directly and you will have the option to continue with Services or decline them at that time.
Through the Services, you may also be able to purchase certain goods or additional features or other services designed to enhance the performance of the Application (“In App Purchase”). When you make an In App Purchase, you are doing so through Apple iTunes service and you are agreeing to Apple’s iTunes’ Terms and Conditions. Alternatively, depending on your operating system, you may be purchasing through the Google® Play service, and by doing so, you are agreeing to Google Play Terms and Conditions for purchases within an application.
During your use of the Application and our Services, you also may occasionally be offered incentives or merchandise either directly from us or from third-parties that are not In App Purchases. Those purchases, if you agree to them, may require you to provide credit card or other transaction data to us or to third party sponsors, affiliates, partners, Dentists or dental professionals in order to procure such items or services. We will only collect those details, if ever, for the sole purpose of fulfilling an order for products or services that you request. We may retain your credit card details in an encrypted file, however.
Account Security
You are responsible for maintaining the confidentiality of your username and password that you designate during the registration process and you are fully responsible for all activities that occur under your username and password. You will immediately notify us of any unauthorized use of your username or password or any other known or suspected breach of security. We will not be liable for any loss or damage arising from your failure to comply with this provision. You should use particular caution when accessing your account from a public or shared computer or using unencrypted email to discuss private matters with a dental provider, a dental office, or any dental care professional, so that others are not able to view, record or intercept your password or other personal information. You have been informed of the risks of transmitting your personal information by an unsecured means.
Once it is received, your personal information and that of any minor for whom you are responsible is kept secure by us, in accordance with applicable law.
Cancellations
If you choose to cancel your registration, all you have to do is email support@Dentulu.com. Dentulu reserves the right, at its sole discretion, to reject users of its Services and Application, to the extent permitted by law.
Cancellations are refundable in full within the first 24 hours after payment has been received and booked. Beyond the 24 hour booking period, no guarantees or warranties on credits, refunds (partial or in full) are offered nor implied. Dentulu, at its sole discretion, may refund or apply credit towards rescheduling another appointment towards another procedure but does not guarantee this in any way. Users should NOT pay for or schedule any appointments that they are not 100% they can keep. If a user has a medical emergency, is arrested or under the custody of government entity or has been deceased, a certified letter on official letterhead can be submitted to Dentulu on our website for review. If approved, a credit or refund may be issued after administrative review.
These Terms and Conditions are personal to you, and are not assignable, transferable, or sublicensable by you except with Dentulu's prior written consent. Dentulu may assign, transfer, or delegate any of its rights and obligations hereunder without your consent.
English shall be the language of these Terms and the parties waive any right to use and rely upon any other language or translations
If you have any questions about the Terms and Conditions, or need to provide notice to, or communicate with, Dentulu under the Terms and Conditions, please contact Dentulu using the following contact details:
Dentulu, Inc.
Dentulu Privacy Officer
2002 South Burlington Avenue
Los Angeles, CA 90007
888-905-0226
support@Dentulu.com
Dentulu may provide notices or communications to you on the Websites and/or Platforms and you agree that such notices shall constitute notice to you whether or not you actually access the notice.
Non Discrimination Notice
Discrimination is against the law
Dentulu complies with any applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Dentulu does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
If you believe that Dentulu has failed to provide any services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with Dentulu 2206, Beverly Blvd Los Angeles, CA 310-428-8147. You can file a grievance in person or by mail, fax, or email.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
POLICY UPDATES 1ST JAN 2023
ANNEXURE
PERSONAL DATA USAGE
This section addresses individual user specifics, crucial for differentiating Dentulu users. Examples include:
Data Collection and Purpose:
LOCATION TRACKING
Using Dentulu involves location data recording.
COUNSELING COMMUNICATIONS
All exchanges between users and medical professionals remain confidential, except for instances involving court orders for criminal matters.
IMAGE DATA (PHOTOS AND VIDEOS)
Data Collection and Purpose:
APP USAGE DATA
Data Collection and Purpose:
COOKIES
Users should note that "cookies" may automatically collect information and data. These are small text files used by websites to identify and monitor user behavior, gather general information, and guide advertising strategies. Cookies don't harm files and don't attach to user systems. Users can accept or reject cookies through most browsers to control information collection.
UPDATE OR DELETE INFORMATION
Users can update, change, or correct data via the feedback form on the website or software. Upon request, we'll strive to delete user data from our databases, although full deletion might not be feasible due to support data or deleted records due to health care policies according to HIPAA needs to be stored for 7 years.
PRIVACY POLICY CHANGES
We reserve the right to modify or update the Privacy Policy at any time. Continued use of our services signifies acceptance of these policies.
CONTENT OWNERSHIP
All Dentulu content, including text, graphics, logos, icons, images, videos, downloadable items, data, and content created by Dentulu, is part of Dentulu's property. Unauthorized use may result in legal action. Additionally, the services' names and scripts exclusively belong to Dentulu, and any commercial use without written permission may lead to legal consequences.
DENTULU INC PRIVACY POLICY
This Privacy Policy specifically applies to how Dentulu collects, uses, and discloses the information you provide to Dentulu or that Dentulu obtains with your consent as a result of your use of the Application or your enrollment as a registered user with Dentulu. This Privacy Policy does not apply to information provided directly to Dentulu Directors from you, or any other third-party on your behalf, which is covered by the Notice of Privacy Practices for Dentulu Dental Hygienists. DENTULU, Inc. (“Dentulu”, “we”, “us”, or “our”) operates the website located at www.Dentulu.com, other related websites and mobile applications (collectively, the “Site”). Through these sites, we operate various online services that enable members (“Members”) to receive telehealth (Teledental) services from dental providers located in the U.S.. This Online Privacy Policy (“Privacy Policy’) explains Dentulu’s privacy practices that apply to the services (collectively, the “Services”) we provide through our Sites.
Please read the Privacy Policy carefully so that you can understand how Dentulu collects, uses, and discloses information from and/or about you when you use a Site or the Services. If you do not understand any aspect of our Privacy Policy, please feel free to contact using the information found at the end of the Privacy Policy.
This Privacy Policy is a part of the Dentulu Terms of Use so by accepting the Terms of Use, you are consenting to the use and disclosure of your personal information as outlined in this Privacy Policy.
If you submit, upload, post or transmit any health information, medical history, conditions, problems, symptoms, personal information, consent forms, agreements, requests, comments, ideas, suggestions, information, files, videos, images or other materials to us or our Site (“User Information”), you agree not to provide any User Information that (1) is false, inaccurate, defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, or harmful, or that could encourage criminal or unethical behaviour, (2) violates or infringes the privacy, copyright, trademark, trade dress, trade secrets or intellectual property rights of any person or entity, or (3) contains or transmits a virus or any other harmful component. You agree not to contact other site users through unsolicited e-mail, telephone calls, mailings or any other method of communication. You represent and warrant to Dentulu and its Providers that you have the legal right and authorization to provide all User Information to Dentulu and its Providers for use as set forth herein and required by Dentulu and the Provider.
When you register for the Application or enrol as a Dentulu registered user (“Enroll”), or login to the Application or Dentulu website to create a profile, comment on articles, or complete surveys, we collect personal information that can identify you (“Personally Identifiable Information” or “PII”), such as your full name, email address, mailing address, telephone number, and credit card information for payment. In addition to PII, Dentulu may also collect the protected Health information (“Protected Health Information” or “PHI”) of you or of an individual for which you are requesting Health services. For example, when you use the Application to transmit a request for Health services to be provided with your specified location (a request for a “Visit”), you will be need to provide additional Health information the individual for whom the visit is requested so that Dentulu Dental Hygienists can assess the request and determine whether or not it has an appropriate and available Dental Hygienists (a “Dental Hygienists”) and Dental assistant (“Dental Assistant”) to respond to your request. Another example of how Dentulu may obtain your PHI and/or PII is you may grant permission for other third-parties to share your information directly with Dentulu. This would include, without limitation, the Application’s automated access and synchronization of your PHI and/or PII.
Ultimately, the information that Dentulu collects varies depending upon how you use our Services and what permissions you give to us and other third-parties that also collect your PII and/or PHI. We will not use any PHI for any other purpose without your explicit authorization, or unless otherwise permitted or required by law. You may revoke, in writing, any such authorization at any time, except to the extent we have taken action in reliance thereon.
Notwithstanding, it is important to understand that Dentulu does not have any independent access to Dentulu Dental Hygienists and/or Dentists detailed dental records of its patients that may be created as a result of a Visit. To the extent Dentulu Dental Hygienists and/or Dentists integrates any of the information you provided to Dentulu into Dentulu Dental Hygienists’ and/or Dentists’ Dental record that is created as a result of a Visit, Dentulu has no authority to access, delete or modify any portion of Dentulu Dental Hygienists’ and/or Dentists’ Dental records of its patients.
WE DO NOT KNOWINGLY ENROLL OR COLLECT INFORMATION DIRECTLY FROM CHILDREN UNDER THE AGE OF EIGHTEEN.
Please keep in mind that certain features on the Application or website may give you an opportunity to interact with us and others. These may include forums, message boards, chats, creating community profiles, and rating, tagging and commenting on articles. When you use these features you should be aware that any information you submit, including your name, location, Health issues, and email address, may be publicly available to others. We do not protect the privacy of and are not responsible for your disclosure of any information through these interactive features, including, but not limited to information that you might post related to a minor.
Also, whenever you voluntarily disclose anyone’s personal information on publicly-viewable web pages, that information can be collected and used by others. For example, if you post your email address, you may receive unsolicited messages. We cannot control who reads your posting or what other users may do with the information that you voluntarily post, so we encourage you to exercise discretion and caution with respect to information you choose to disclose through these interactive features. When an individual chooses to post information that will be publicly disclosed, he or she is responsible for all legal consequences. We are not responsible under any data protection laws for information that you voluntarily post on a site that can be accessed by others.
If you believe that we have violated your privacy rights, you should contact us at the mailing address or e-mail address provided below.
The healthcare providers and Dental Professionals from the Dentulu’s platform that you interact with when using the Services are required by the Health Insurance Portability and Accountability Act (“HIPAA”) to describe their privacy practices in document called a Notice of Privacy Practices. You can access a copy of this notice on the application or request it in writing upon the commencement of treatment. Certain Dental Practices and Physicians may be subject to laws and regulations governing the use and disclosure of Health information they create or receive. Included among them is the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), the Health Information Technology for Economic and Clinical Health of 2009 (“HITECH”), and the regulations adopted thereunder, and applicable state laws. When Dentulu stores, processes, or transmits “individually identifiable Health information” (as such term is defined by HIPAA) on behalf of such a Health care Dental Hygienists, Dentulu does so as its “business associate” (as also defined by HIPAA). Dentulu is prohibited from, among other things, using individually identifiable Health information in a manner that the Health care Dental Hygienists herself may not. Dentulu is also required to, among other things, apply reasonable and appropriate measures to safeguard the confidentiality, integrity and availability of individually identifiable Health information we store and process on behalf of such Health care Dental Hygienists.
Cookies. Our Application may use cookies and other technologies to collect information. Cookies are small bits of information that our websites place on the hard drive of your computer. We may use cookies to facilitate your login processes; allow you to personalize and store your settings; collect usage information; determine our total audience size and traffic; and help us improve our sites by measuring which areas are of greatest interest to users.
Tracking and/or Analytics Services. We may use mobile application tracking and/or analytics services. These services may record unique mobile gestures such as tap, double-tap, zoom, pinch, scroll, swipe and tilt but do not collect personally identifiable information that you do not voluntarily enter in the Application. These services do not track your browsing habits across mobile applications that do not use the same services. We are using the information collected by these services to understand user behaviour and optimize the site performance.
Web Beacons. We may also use web beacons (invisible images often referred to as pixel tags or clear GIFs) in order to recognize users and assess traffic patterns, and we may include web beacons and cookies in our email messages in order to count how many e-mail messages have been opened.
Non-Personally Identifiable Information. We also collect Non-Personally Identifiable Information that is not Health information or Dental information in the form of statistics and information regarding the Application user’s statistics and metrics obtained from third party devices (for example, steps, distance, calories burned, GPS coordinates, bat speed, hand speed, swing time, etc.), which may be combined with personal information you submit through the Application and/or Services so that you can fully enjoy the benefits of the Application’s tracking, monitoring, and diagnostic tools. We may also request the following optional information as part of your profile so that you can fully enjoy the features and functions of our Services: your weight, height, and gender.
Mobile Device Information. Your use of the Application may also include the collection of information from your mobile device. For example, the Application may request your permission to collect location data and/or may request access to multimedia (photos or videos) stored on your mobile device. You have the option of declining collection of geolocation data, but this may limit your ability to participate in certain activities through the Application. If you do not wish for your location data to be shared with Dentulu, please respond accordingly when prompted on your mobile device, or visit your mobile device settings. Multimedia will only be collected from your device if you affirmatively select it to upload to the application (i.e. you choose an image or video to store within the Application). Multimedia will not be shared with other Application users (with the exception of your profile photo, to the extent such feature is offered, which will appear in your user profile).
The Personal Information we collect or maintain may also include:
Subject to this Privacy Policy, the Terms of Service, and applicable terms and conditions of third-party applications, all data transmitted through the Application or website is owned by Dentulu; provided, however, that PHI that you provide for the purpose of scheduling a Visit with a Dental Practice will be solely owned by the Dental Practice. To the extent Dentulu is precluded from owning data transmitted through the Application, you grant Dentulu a perpetual, worldwide, royalty-free license to use such data (with the exception of PHI) to the extent necessary to enable the use of the Application, the website, and Services. Generally, we may use information in the following ways:
We use non-Personally Identifiable Information for purposes such as measuring the number of users of various features of the Application, making the Application more useful to users and delivering targeted advertising and non-advertising content. We may also use Non-Personally Identifiable Information (for example, statistics regarding use and metrics) for research purposes, for marketing and promotional purposes, and to develop new learning tools and solutions and we may share such information with third parties, including researchers and/or advertisers, on an aggregate and anonymous basis. We use IP addresses to analyze trends, administer the Application, track a visitor’s movement, and gather demographic information for aggregate, non-personally identifiable use.
You acknowledge that unless you request in writing otherwise, we, in our sole discretion, has the right but not the obligation to store any information, whether Personally Identifiable Information or otherwise, perpetually, to the extent permitted by law. If you wish for any information about you to be removed from our database, please contact us through the contact information provided below in the “How to Contact Us” section of this Privacy Policy.
Except as otherwise described in this Privacy Policy, or if we inform you otherwise at the time of data collection and receive your consent where required, we will not sell, trade, or share your information with third parties.
We may share your information as follows:
Special Circumstances:
We also may disclose your information:
SPECIAL NOTICE FOR USERS OF THE APPLICATION: IF YOU ELECT TO MAKE YOUR PROFILE (OR THAT OF A MINOR OR FAMILY MEMBER) VIEWABLE BY DENTISTS, ALL INFORMATION THAT YOU INCLUDE IN THAT PROFILE MAY BE VIEWED BY DENTISTS OR PHYSICIANS. YOU SHOULD NOT ENTER ANY INFORMATION IN THE PROFILE THAT YOU (OR ANOTHER PERSON) WISH TO REMAIN CONFIDENTIAL. A DENTIST OR PHYSICIAN WILL NOT BE ABLE TO CONTACT YOU EXCEPT THROUGH THE PERSONAL CONTACT INFORMATION YOU PROVIDE THROUGH THE APPLICATION. DENTULU IS NOT RESPONSIBLE FOR THE RETENTION, USE OR PRIVACY PRACTICES OF DENTAL PRACTICES AFTER THEY HAVE RECEIVED YOUR INFORMATION.
Certain Dental Practices and Physicians may be subject to laws and regulations governing the use and disclosure of Health information they create or receive. Included among them is the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), the Health Information Technology for Economic and Clinical Health of 2009 (“HITECH”), and the regulations adopted thereunder, and applicable state laws. When Dentulu stores, processes, or transmits “individually identifiable Health information” (as such term is defined by HIPAA) on behalf of such a Health care Dental Hygienists, Dentulu does so as its “business associate” (as also defined by HIPAA). Dentulu is prohibited from, among other things, using individually identifiable Health information in a manner that the Health care Dental Hygienists herself may not. Dentulu is also required to, among other things, apply reasonable and appropriate measures to safeguard the confidentiality, integrity and availability of individually identifiable Health information we store and process on behalf of such Health care Dental Hygienists.
You have the ability to review and update your personal information by visiting the account management section on the Application. You can also review and update your personal information by contacting us at the email address provided below in the “How to contact us” section of this Privacy Policy.
We use commercially reasonable administrative, technical, and physical measures to safeguard your information in our possession against loss, theft and unauthorized use, disclosure or modification. We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. No method of transmission over the internet is 100% secure, however. Therefore, while we strive to make all reasonable efforts to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the unlikely event of a data breach, you will be notified as soon as reasonably possible, in accordance with applicable law. Furthermore, we are not responsible for any breach of security or for any actions of any third parties that receive the information.
Certain aspects of the administrative, technical, and physical measures in place are as follows. Dentulu’s infrastructure is kept in a secured data center that protects from unauthorized access to the physical servers, backups and any element used to store and/or process personal data. Only authorized personnel can access the data center. Dentulu systems and databases are backed up regularly to help protect the data in case of an uncontrollable catastrophe. The data center that stores Dentulu servers has policies and procedures in place designed to safeguard the equipment that our data is stored on. Dentulu regularly upgrades its system software to include the latest security features. Dentulu servers are protected by a firewall system, which is designed to keep unwanted traffic or access out of our computer network. Dentulu also employs an intrusion prevention service (IPS) provided by a secured data center operated by a professional company, and uses security methods to determine the identity of each registered user, so that appropriate rights and restrictions can be enforced for that user. Reliable verification of user identity is called “authentication.” All communication between Dentulu’s Web server, your browser and the Application is encrypted with SSL (Secure Sockets Layer) to guard against network eavesdroppers. Your password is internally encrypted in Dentulu’s system to prevent unauthorized access to the system. Validations are built throughout the application to capture the most reliable information.
Dentulu reserves the right to modify these Terms of Use at any time, effective upon posting. Any use of this website after such changes will be deemed an acceptance of those changes. You agree to review the Terms of Use each time you access this website so that you may be aware of any changes to these Terms. Dentulu uses Google Analytics, a third-party tracking service, which uses cookies to track non-personal identifiable information about our visitors to our main site in the aggregate to capture usage and volume statistics. Dentulu has limited to no access or control over these cookies. The companion Privacy Policy covers the use of cookies by Dentulu only and does not cover the use of cookies by any third-party. Dentulu reserves the right, in its sole discretion, to terminate your access to all or part of this Site, with or without cause, and with or without notice. In the event that any of the Terms of Use are held by a court or other tribunal of competent jurisdiction to be unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary so that these Terms of Use shall otherwise remain in full force and effect. These Terms of Use constitute the entire agreement between Dentulu and you pertaining to the subject matter hereof. In its sole discretion, Dentulu may from time-to-time revise these Terms of Use by updating this posting. You should, therefore, periodically visit this page to review the current Terms of Use, so you are aware of any such revisions to which you are bound. Certain provisions of these Terms of Use may be superseded by expressly designated legal notices or terms located on particular pages within this Site.
From time to time we may revise this Privacy Policy. If we make revisions that change the way we collect or use your information, those changes will be posted in this Privacy Policy and the effective date will be noted at the end of the Privacy Policy. Therefore, you should review it periodically so that you are up to date on our most current policies and practices. If we make material changes to our practices regarding the use of your information, your information will continue to be governed by the Privacy Policy under which it was subject prior to those changes, unless you have been provided notice of, and have not objected to, the changes.
We support and comply with the Children’s Online Privacy Protection Act (COPPA) and we do not knowingly collect information from children under the age of 18, nor do we share such information with third parties. Children under the age of 18 may not use the Application. If you seek a Visit for a minor, you will be responsible for providing information related to the minor and for paying for the Visit requested for the minor.
Our Application or website may contain links to websites or applications operated and maintained by third-parties, over which we have no control. Privacy policies for these third-party sites and applications may be different from our Privacy Policy. You access these third-party sites and applications at your own risk. You should always read the privacy policy of a linked site or applications before disclosing any personal information on such site and/or through such applications. Dentulu is not responsible for the information you submit to third-parties.
11. How to Contact Us.
If you have any questions, comments or concerns about our Privacy Policy, you may contact us at support@Dentulu.com or by writing a letter to:
Dentulu, Inc.,
Attn: General Counsel,
2002 South Burlington Avenue
Los Angeles, CA 90007
12. Effective Date.This Privacy Policy is effective as of April 1st, 2019.